Leveling Up Your Zoom Waiting Room: How to Create a Custom Video Experience

Tired of the same old Zoom waiting room screen? Want to make a more engaging and professional first impression? Zoom allows you to customize your waiting room with a video, turning those few pre-meeting minutes into an opportunity to connect with your attendees.

We get tons of compliments on our OTM Zoom waiting room video, which you can watch here:


So here’s a quick article to guide you through creating and uploading a custom waiting room video that reflects your brand and sets the stage for a successful meeting.

Why Use a Waiting Room Video?

A custom waiting room video is more than just a visual placeholder. It’s a chance to:

  • Reinforce your brand: Showcase your logo, company colors, or a short brand message.
  • Provide valuable information: Share meeting guidelines, required materials, or a brief agenda.
  • Engage your audience: Play a fun, relevant video to entertain or inform attendees.
  • Create a professional impression: A well-produced video demonstrates attention to detail and enhances your credibility.
  • Reduce waiting anxiety: A captivating video can make the wait time feel shorter and more enjoyable.

What Makes a Great Waiting Room Video?

Keep these tips in mind when creating your video:

  • Keep it short and sweet: Aim for a video length of 30-60 seconds. Attendees won’t be in the waiting room for extended periods, and you want to avoid overwhelming them.
  • High-quality production: A professional-looking video reflects positively on your brand. Use good lighting, clear audio, and professional editing.
  • Relevant content: Choose content that is appropriate for your audience and the context of the meeting.
  • Loopable: The video will play on a loop, so ensure it has a smooth transition back to the beginning. Avoid hard cuts or abrupt endings.
  • Silent or low audio: While music can be nice, keep the volume low or opt for a silent video. Attendees might be joining from different environments, and loud audio could be disruptive.
  • Clear visuals: Use easy-to-read text and visually appealing graphics.
  • Mobile-friendly: Ensure your video is optimized for viewing on various devices, including smartphones and tablets.

How to Create Your Video:

You have several options for creating your waiting room video:

  • DIY with video editing software: If you’re comfortable with video editing, use software like iMovie, DaVinci Resolve (free and paid versions available), or Adobe Premiere Pro to create your video.
  • Use online video creation tools: Platforms like Canva, Animoto, or Biteable offer templates and easy-to-use interfaces for creating professional videos, even without prior experience.
  • Hire a professional: For a truly polished video, consider hiring a professional video production company.

Uploading Your Video to Zoom:

  1. Sign in to the Zoom web portal: Go to zoom.us and sign in to your account.
  2. Navigate to Settings: Click on “Settings” in the left-hand navigation menu.
  3. Go to In Meeting (Advanced): Scroll down and click on the “In Meeting (Advanced)” tab.
  4. Find Waiting Room: Scroll down to the “Waiting Room” section.
  5. Customize Waiting Room: Check the box next to “Customize waiting room.”
  6. Upload Video: Click the “Upload” button next to “Waiting room video” and select your video file. Zoom supports MP4 files.
  7. Save Changes: Click “Save” at the bottom of the page.

Tips for Success:

  • Test your video: After uploading, join a test meeting to ensure your video plays correctly in the waiting room.
  • Update your video regularly: Keep your waiting room fresh by updating your video content periodically.
  • Consider your audience: Tailor your video to the specific audience you’ll be meeting with.
  • Promote your video: Let attendees know they can expect a custom waiting room experience by mentioning it in your meeting invitations.

Need help transforming your Zoom waiting room from a static screen into a dynamic and engaging experience for your attendees? Contact us today to learn how we can partner with you to elevate your customer/client experience.