Client Success Manager

This position closes May 31, 2024

OTM, an award-winning creative agency based in Fort Collins, Colorado, is hiring an experienced Client Success Manager to work with our team full-time or part-time. This role is a hybrid role and will require the ability to meet with clients on an as-needed basis.

As a Client Success Manager at OTM, you will play a pivotal role in partnering with our clients to analyze their business needs, identify opportunities for improvement, and deliver strategic solutions. You will assess current processes, develop recommendations, and implement changes to drive efficiency and maximize business performance.

This is a position based out of our Downtown Fort Collins office with the flexibility to work remotely part of the time. The position requires you to attend client meetings and be available in person as needed.


Required Outcome of the Role:

Effectively Manage and Grow Client Relationships and Achieve OTM and Client-Related Business Outcomes


      • Client success and retention.
      • Conduct thorough analyses of client business operations to identify areas for improvement.
      • Collaborate with clients to understand their goals, challenges, and objectives.
      • Develop and present comprehensive business strategies and solutions.
      • Work closely with internal teams to implement recommended changes and ensure successful project delivery.
      • Provide ongoing support and guidance to clients, monitoring the impact of implemented solutions.

Role Requirements:

      • 10 years of professional experience with demonstrated success in relationship building, strategy, marketing, communication, or other related skills.
      • Strong analytical skills with the ability to assess complex business problems and deliver creative solutions.
      • Excellent communication and presentation skills.
      • Ability to build and maintain strong client relationships.

    • Proficiency in Google Docs, Google Slides, Google Sheets, and other related tools.

Salary Range

The salary range for this position is $52,000-$70,000 depending on experience and qualifications + potential commission compensation.

OTM uses Payscale to determine hourly rates for all positions.


  • Healthcare 
  • Paid Birthday
  • PTO starting from the date of hire
  • Week paid between Christmas and New Year’s Day
  • Black Friday paid holiday
  • 401k
  • Flexible work hours
  • Professional Development Opportunities

Working Interview

Some candidates will be invited to participate in an on-site working interview at OTM, spanning a full day (8 hours) with compensation provided.

What Drives Us

At OTM our culture is defined and driven by our core principles:

  • Curiosity: Asking questions to understand, learn and apply
  • Care: We genuinely give a shit about each other
  • Integrity: Do the right thing, even when no one is looking
  • Earn it: Work for it and own it, then celebrate it
  • Perseverance: If it were easy, everyone would do it

Apply Here

  • Tell us about yourself and what you can bring the team. Don’t just send us your resume or cover letter – we want to see examples of your work, links to your digital self (think Twitter, LinkedIn, Github), and a little bit about you.
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